Experience Guide

Experience Guide

Position Title: Experience Guide – Seasonal
Reporting Department: Visitor Experience
Reporting Supervisor: Daily Experience Coordinator
Location: All areas of Minnetrista
Status: Non-exempt – Part Time

This position is responsible for creating a positive experience for all guests from their arrival to the time they leave.  The Visitor Assistant is the Minnetrista ambassador through educational experiences and customer service.

Minnetrista’s culture is team-oriented and collaborative. To that end, all positions include the following three performance standards:

  • Must have a high school diploma or equivalent. Bachelor’s degree in education, history, art, natural history/environmental education, or related field a plus.
  • Must have the ability to work with the public and make them feel welcome by means of initiating conversations; as well as performing as a public speaker with exceptional verbal communication skills and a clear speaking voice.
  • Must be courteous, smile and make eye contact.
  • Must be able to take the initiative to seek out information and transfer that information to others.
  • Must have some understanding of selling and promotional techniques.
  • Must have excellent verbal and telephone skills.
  • Person must present a professional attitude and appearance, sound interpersonal skills, and good record keeping skills.  They must be able to follow directions and implement quickly.
  • Must have strong organizational skills and be able to prioritize multiple projects/ tasks.
  • Must be able to walk an average of two to five miles a day.
  • Knowledge of and ability to adapt to different learning styles.
  • Must be able to work with individuals of all ages and backgrounds, especially with children.
  • Must have a working knowledge of Word, Outlook and Excel along with familiarity with using email and a database.

To be happy and successful in this position, an individual must be personally aligned with Minnetrista’s cultural values and visitor focus.  S/he should be able to ensure effective working relationships by cultivating and maintaining professional credibility with all staff.  The individual should demonstrate maturity, sound judgement, a good sense of humor, and be energized by working collaboratively with peers and colleagues throughout the organization and community.

Minnetrista’s culture is team-oriented and collaborative. To that end, all positions include the following three performance standards:

  • Your first priority and responsibility is to achieve the organization’s purpose. In other words, you in particular are responsible for everything –vision, values, mission, goals and strategies.
  • Your second priority and responsibility is to help others achieve the organization’s purpose.
  • Your third priority and responsibility is to carry out your job function.


  • Welcome visitors by engaging them in casual conversation in order to orient them to the site.
  • Inform visitors about future programs and events to sell and cross-sell these experiences to the public.
  • Provide on-site programming.
    • Orient and leads school and group tours.
    • Give informal and formal presentations to walk-in visitors.
    • Assist in the development of visitor experiences.
  • Participate in visitor service training opportunities to gain proficiency in particular skills for the position as well as to learn information regarding Minnetrista and the community it serves.
  • Work with, assist and coach volunteers.
  • Perform all other duties required.

Work schedule flexibility is critical; will need to work evenings and weekends and be able to move about the entire Minnetrista 40-acre campus.  A valid driver’s license is required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

About Minnetrista
Minnetrista is a community gathering place that celebrates and explores the Ball Family Legacy in our region. Located in Muncie, Indiana along the White River, Minnetrista is a 40-acre campus that includes a museum center, 3 historic homes along the nationally registered Historic Minnetrista Boulevard, 20+ acres of gardens, and a 6-acre Nature Area. Minnetrista is the largest nonprofit cultural leader serving East Central Indiana with a staff of 52 FTEs.

Minnetrista is the home of the Ball Jar; a gathering place and catalyst for community engagement. We create shared experiences that connect people, leading to a better quality of life.

We envision a thriving community where people who call this region home take pride in its accomplishments and aspire to a brighter future.

Family & Relationships – Minnetrista treasures shared experiences. From our founders to our visitors, from our employees to our community partners and supporters, we champion the power of growing together.

Adaptability Minnetrista creates experiences that reflect the organization yet anticipate the needs and exceed the expectations of our audience. As an organization, we are nimble and quick to respond to opportunities and challenges.

Stewardship – Following in our founders’ footsteps, we care for, preserve and protect that with which we have been entrusted so that those who follow us can continue the legacy. Minnetrista is a strong and sustainable asset that supports economic development for our community.

Entrepreneurship Minnetrista embraces a culture of innovation and risk-taking that responds responsibly to opportunities that advance our vision, mission and strategic goals.

Learning – We celebrate learning experiences that are fun and engaging, encourage visitors to explore their world, and educate through discovery and play.

Apply Online

Or mail your cover letter and resume to:

Attn: Human Resources Manager
1200 N. Minnetrista Pkwy.
Muncie, IN 47303-2925

*If you encounter an issue while applying online please email jmitchell@minnetrista.net
Resumes with cover letters will receive additional consideration – our jobs require writing, so a cover letter is a good way to “show what you know and how it applies to the posted position.”