Visitor Experience

Experience Guides

Job #8
Category: Visitor Experience

Position Title: Experience Guides – Seasonal
Reporting Department: Visitor Experience
Reporting Supervisor: Daily Experience Coordinator
Location: All areas of Minnetrista
Status: Non-exempt – Part Time


This position is responsible for creating a positive experience for all guests from their arrival to the time they leave.  The Visitor Assistant is the Minnetrista ambassador through educational experiences and customer service.


Minnetrista’s culture is team-oriented and collaborative. To that end, all positions include the following three performance standards:

  • Must have a high school diploma or equivalent. Bachelor’s degree in education, history, art, natural history/environmental education, or related field a plus.
  • Must have the ability to work with the public and make them feel welcome by means of initiating conversations; as well as performing as a public speaker with exceptional verbal communication skills and a clear speaking voice.
  • Must be courteous, smile and make eye contact.
  • Must be able to take the initiative to seek out information and transfer that information to others.
  • Must have some understanding of selling and promotional techniques.
  • Must have excellent verbal and telephone skills.
  • Person must present a professional attitude and appearance, sound interpersonal skills, and good record keeping skills.  They must be able to follow directions and implement quickly.
  • Must have strong organizational skills and be able to prioritize multiple projects/ tasks.
  • Must be able to walk an average of two to five miles a day.
  • Knowledge of and ability to adapt to different learning styles.
  • Must be able to work with individuals of all ages and backgrounds, especially with children.
  • Must have a working knowledge of Word, Outlook and Excel along with familiarity with using email and a database.

To be happy and successful in this position, an individual must be personally aligned with Minnetrista’s cultural values and visitor focus.  S/he should be able to ensure effective working relationships by cultivating and maintaining professional credibility with all staff.  The individual should demonstrate maturity, sound judgement, a good sense of humor, and be energized by working collaboratively with peers and colleagues throughout the organization and community.


Minnetrista’s culture is team-oriented and collaborative. To that end, all positions include the following three performance standards:

  • Your first priority and responsibility is to achieve the organization’s purpose. In other words, you in particular are responsible for everything –vision, values, mission, goals and strategies.
  • Your second priority and responsibility is to help others achieve the organization’s purpose.
  • Your third priority and responsibility is to carry out your job function.


  • Welcome visitors by engaging them in casual conversation in order to orient them to the site.
  • Inform visitors about future programs and events to sell and cross-sell these experiences to the public.
  • Provide on-site programming.
    • Orient and leads school and group tours.
    • Give informal and formal presentations to walk-in visitors.
    • Assist in the development of visitor experiences.
  • Participate in visitor service training opportunities to gain proficiency in particular skills for the position as well as to learn information regarding Minnetrista and the community it serves.
  • Work with, assist and coach volunteers.
  • Perform all other duties required.


Work schedule flexibility is critical; will need to work evenings and weekends and be able to move about the entire Minnetrista 40-acre campus.  A valid driver’s license is required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Apply Online

Or mail your cover letter and resume to:


Attn: Human Resources Manager

1200 N. Minnetrista Pkwy.

Muncie, IN 47303-2925

*If you encounter an issue while applying online please email

Resumes with cover letters will receive additional consideration – our jobs require writing, so a cover letter is a good way to “show what you know and how it applies to the posted position.”